Sort the inboxbefore it steals the day.
Incoming messages get sorted, prioritized, and handed off automatically so the team can focus on what matters first.
Where the work gets stuck today.
- 01
Mixed queues
Support, service, billing, and internal requests land in one pile.
- 02
Manual triage
People still read and forward the same kinds of messages every day.
- 03
Buried urgency
Important requests disappear under routine inbox noise.
- 04
Weak ownership
Work gets assigned by whoever checks first instead of a clear rule.
It launches at Level 2: acts with approval.
- Runs on its own
- The workflow does the work. Risky steps wait for a person.
- Waits for a person
- Goes to review
Done means every row passes.
Before we build, we agree a pass/fail checklist with you. You run the tests in your own tools. If a row fails, we fix it at no cost. Here is what a typical checklist looks like for this build.
| ID | Requirement | Test | Expected result |
|---|---|---|---|
| A-01 | Messages are sorted into the agreed categories. | Send the agreed set of sample messages. | Each lands in its expected category. |
| A-02 | Urgent messages surface first. | Send a message matching an urgency rule. | Owner is alerted within 5 minutes. |
| A-03 | Unclear messages go to review. | Send a message that fits no category. | Message is placed in the review queue, not forced into a category. |
| A-04 | Nothing is lost. | Compare inbox count with the routed count after the test batch. | Counts match; every message has a category or review flag. |
Example only. Your checklist is written with you and signed before the build starts. How acceptance works →
A first setup for one inbox or shared channel, with sorting, priority rules, and clear ownership handoff.
Fixed price agreed in writing. The $2,500 audit is credited if you start within 60 days.
- Set up one inbox or channel with categories, urgency cues, and ownership rules
- Route priority items to the right person or queue first
- Keep a review path for messages that need a human decision
Multiple inboxes or channels need to be merged, approval/reporting layers are required, or the queue is operationally sensitive.
Software and Claude API usage are billed to your accounts at cost. Optional care plan $300–$500/mo per worker. All pricing
How long does this usually take?
Most first inbox setups are live in about a week once we understand the categories, ownership rules, and current tools.
What kinds of inboxes does this work with?
Gmail, Outlook, shared inbox tools, help desks, forms, and Slack channels are all common starting points.
Do we need a new help desk or a new inbox tool?
Usually not. The first build is usually wrapped around the inbox, help desk, or channel you already use.
What happens when the system is unsure?
Messages that do not fit the rules cleanly can be sent to a review queue.
Can we change the categories and owners later?
Yes. The rules can be adjusted as your team changes, without redoing the whole setup.
Tell us what needs fixing first.
One bottleneck, the current tools, and where work gets dropped is enough to start.