How engagements work.
Pricing, acceptance, the fix round, and the care plan, written down before you commit.
How these terms work
This page explains how Rivet Flow engagements work, so nothing is hidden behind a headline. Each engagement is confirmed in a short written proposal. Where the proposal differs from this page, the proposal applies.
Audits
The Bottleneck Audit costs $2,500 and covers one process. Delivery means you have received the process map, the ranked bottlenecks, the first-build spec, the acceptance checklist, and a fixed quote. We invoice after delivery.
If you start a first build with us within 60 days of delivery, the full $2,500 is credited against it. The audit documents are yours to keep and use with any builder.
Larger audits: the Multi-team Audit (up to 5 processes, across teams) costs $10,000; the Company Process Map (every process in scope) costs from $11,500. Each has a fixed price agreed in writing before work starts and is invoiced after delivery. All prices are in US dollars.
First builds and pricing
Every first build has a fixed price and timeline, agreed in writing before work starts. The published ranges show where most first builds land. Your quote is set after we understand the process.
The payment schedule is set in the proposal. Software subscriptions, API usage, and AI model costs are separate. Where possible they are billed to your accounts directly; anything we pay on your behalf is passed on at cost.
Acceptance checklist and the fix round
Before building, we agree a written acceptance checklist with you. Each row has test steps and an expected result, and every row is pass or fail. Vague goals become a measurable threshold or are left out.
You run the checklist in your own tools within the review window in your proposal. The build is accepted when every row passes. If a row fails, report the row and the steps that reproduce it, and we fix it at no extra cost.
Changes or new ideas that were not on the checklist are not failures. We add them to a list for a later build or the care plan.
Care plan
The care plan is optional and costs $300–$500/mo for each live workflow, depending on volume and complexity. It runs month to month, and you can cancel with 30 days’ notice.
It covers monitoring and alerting on failed runs; fixes when a connected tool or API changes; rule, category, and owner changes as the team evolves; a monthly scorecard of what was handled and what went to review. New workflows or large changes are quoted separately.
Founding-client offer
The first 3 founding clients receive 20% off their first fixed-price build. In return, once the workflow is live, the client agrees to a short public case study or a reference call, with the wording approved by the client before anything is published. The offer closes when the slots are filled.
Ownership
Workflows built in your accounts belong to you once the build is paid for. Your data, documents, and brand stay yours at all times. We may reuse general know-how and generic building blocks that contain none of your confidential information.
Confidentiality and data
We keep your business information confidential and use it only to deliver the engagement. We will sign a mutual NDA or a data processing agreement on request. See the security page for how access and data are handled.
Contact
Questions about these terms: [email protected].